VE Assist recognises the importance of the privacy and protection of personal information and adheres to the Privacy Act 1988 (https://www.oaic.gov.au/privacy-law/privacy-act/). The purpose of this policy is to describe how VE Assist manages and protects the personal and company information that it collects and holds.
This policy applies to all VE Assist activities that involve the management or personal and company information (whether digitally, in paper form or otherwise) by any staff or any contracted service providers of VE Assist.
What do we mean by personal and company information?
Personal and company information is information or an opinion that identifies or could reasonably identify an individual or business. Some examples are name, address, telephone number, date of birth, bank account details, and opinions.
How does VE Assist collect personal information?
It is VE Assist’s usual practice to only collect personal or company information directly from the person or company in question. The only variations to this are when the information is already publicly available or permission has been expressly provided in writing by the person or company to gain additional information from specified external sources.
VE Assist collect personal information when you:
- Complete and submit a web form on our website,
- Send us an email,
- Post comments on our website,
- Send us a letter,
- Contact us by telephone,
- Complete a form or document whether digital or paper form.
If personal or company information is unsolicited, it will not be collected unless it is reasonably necessary for, or directly related to, components of the services VE Assist has been engaged by the person or company in question to provide.
Using and disclosing personal and company information:
VE Assist will never sell your personal or business information to anyone for any purpose.
We will only use your personal and company information for the purpose for which you have provided it.
We will not use if for any other purpose, nor will we disclose it, unless one of the following applies:
- We have your written consent to do so,
- You have been
- The use or disclosure is required or authorised by or under an Australian law, for example, a subpoena or a court/tribunal order
- A permitted general situation (https://www.oaic.gov.au/agencies-and-organisations/app-guidelines/chapter-c-permitted-general-situations) exists.
Security of information
The protection and security of information held by VE Assist is of critical importance.
Personal or company information provided to VE Assist that does not require to be kept is deleted (for digital information) or shredded onsite (for paper information).
Personal or company information provided to VE Assist that must be retained for any reason is stored using the highest encryption and data loss prevention security methods available (for digital information). Such information is not kept in paper form.